Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at contact@4allfamily.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Once provided with a return label, we kindly expect you to comply with the drop-off deadline. Items sent back to us without first requesting a return will not be accepted.

If you have any questions, you can always reach us at contact@4allfamily.com.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

 

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on discounted items or gift cards.

REPLACEMENTS ARE NOT RETURNABLE
If a replacement device is sent to you, it is not eligible for return anymore. Once a replacement is issued, the order is considered final and no request to return the item for refund is eligible.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The refund will not be accepted if the item is damaged, used, worn, or not in its original packaging, and no refund will be possible at that point. Please remember it can take some time for your bank or credit card company to process and post the refund. Warranties purchased for the products are non-refundable.